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Refund Policies

Camps

We understand plans change, but we also hope you’ll make camp a priority as you schedule summer activities and vacations!

Hale Day Camp, Hale MTB Camp, Hale Adventure Camp

Payments for Hale Day Camp, Hale Adventure Camp, and Hale Mountain Biking Camp are subject to the following terms and conditions for the 2021 season. After overcoming this year’s challenges, our staff is confident that next summer’s program will operate—and activity modifications are ready to go if we need them. But if your camper is unable to attend and needs to withdraw, our adaptive refund policy can help you enjoy Hale in other ways throughout the year:

  • Until Feb. 15, 2021 all payments are fully refundable minus the $120 value of your family’s 2021 Hale Membership. Your membership will remain valid from Mar. 1, 2021–Feb. 28, 2022 so you can still enjoy benefits that include complimentary parking, discounts on activities, and a subscription to Hale Magazine.
  • From Feb. 15 through Apr. 14, 2021, down payments are non-refundable but any additional payments are fully refundable. Your family’s 2021 Hale Membership will remain valid regardless of whether your child attends camp.
  • From Apr. 15 through May 14, 2021, down payments are non-refundable and any additional payments may be credited toward future activities and programs. Your family’s 2021 Hale Membership will remain valid regardless of whether your child attends camp.
  • Any remaining balance is due in full by May 15, 2021, and after that date, all payments are non-refundable. Your family’s 2021 Hale Membership will remain valid regardless of whether your child attends camp.

Hale Family Camp

Payments for Hale Family Camp are subject to the following terms and conditions for the 2021 season.

  • From Feb. 16 through Apr. 14, 2021, down payments are non-refundable but any additional payments are fully refundable. If you chose to add a 2021 Hale membership when you registered, please know that annual memberships are non-refundable; it will remain valid through Feb. 28, 2022.
  • From Apr. 15 through May 14, 2021, down payments are non-refundable and any additional payments may be credited toward future activities and programs. If you chose to add a 2021 Hale membership when you registered, please know that annual memberships are non-refundable; it will remain valid through Feb. 28, 2022.
  • Any remaining balance is due in full by May 15, 2021, and after that date, all payments are non-refundable. If you chose to add a 2021 Hale membership when you registered, please know that annual memberships are non-refundable; it will remain valid through Feb. 28, 2022.

Summer Days, Outdoor Fitness & Recreation, and Youth Clubs

Summer Days, Beach Time, Boat Rentals, Lap Swim, Yoga Classes

  • Cancellations 0–1 days prior to these programs are non-refundable and the value of the registration is forfeited. Cancellations 2+ days prior to these programs may have the value credited to your account for future programs.
  • Changes (exchanging one program for another, or one date/time for another) 0–1 days prior to these programs are not possible. Changes 2+ days prior to these programs are possible and incur no fee.

Swimming and Boating Lessons, Lap Swim and Yoga Passes, MTB Clinics, Youth Clubs

  • Cancellations 0–7 days prior to these programs are non-refundable and the value of the registration is forfeited. Cancellations 8+ days prior to these programs may have the value credited to your account for future programs.
  • Changes (exchanging one program for another, or one date/time for another) 0–7 days prior to these programs are generally not possible and exceptions may only be made at the program director’s discretion. Changes 8+ days prior to these programs are possible and incur no fee.

Annual Memberships

Annual memberships are non-refundable. Membership proceeds support the people, place, and programs that make Hale’s work possible, and we sincerely appreciate your investment in our effort to impact lives.